Before you pay
There's nothing to pay until the card is built and you've seen it. If you don't go ahead, leave it unpaid: it costs nothing.
Once you've paid
Your card is printed to order from the version you approved, so it can't be refunded once paid unless it arrives damaged or faulty. Please check the front and every message before you approve it.
A withdrawn card isn't refunded.
Damaged or faulty cards
If your card arrives damaged or faulty, email a photo of it to hello@grouparti.com within 14 days of delivery and we'll reprint it free or refund it, whichever you prefer.
Wrong address
We post the card to the address you give at checkout. If you spot a mistake, email us straight away: if the printer hasn't started on it, we can cancel the order and refund it in full so you can order again.
How refunds are paid
Refunds go back to the card you paid with, through Stripe, usually within 5 to 10 days.
Contact
To ask for a refund or report a problem, email hello@grouparti.com with your order number (it starts with GA-).